Find quick answers to the most common questions about our travel services, pilgrimages, safaris, and cargo solutions.
General Questions
Our office is located at Arua Park Plaza, Ben Kiwanuka St., Rm C3/540, Kampala, Uganda. Our postal address is P.O. Box 185671, Kampala.
Our service desk operates 24/7. You can reach us at any time via phone or email.
Yes. We are fully registered with URSB, licensed by UTB, and a member of TUGATA, among other accreditations.
We cover destinations across Uganda, East Africa, the Middle East (Hajj & Umrah), and international destinations worldwide.
Hajj & Umrah Questions
We offer Economy, Standard, and VIP/Premium Hajj packages. Each includes flights, accommodation, visa processing, ground transport, and guided programmes.
We recommend booking at least 3–6 months in advance to secure your preferred package.
Yes, our team manages the entire visa application process on your behalf.
Yes, Umrah can be performed at any time. We offer Umrah packages year-round.
Return flights, hotel accommodation near the Holy Mosques, visa processing, airport transfers, and guided Ziyarah.
Safari & Tour Questions
The dry seasons — June to August and December to February — are ideal. However, Uganda is a year-round destination.
We handle gorilla trekking permit bookings on your behalf. Permits should be booked well in advance for peak season.
Absolutely. We specialise in creating tailor-made safari experiences to match your preferences, budget, and schedule.
Yes, we offer both private and group safari options, including family packages and corporate retreats.
Yes, we use well-maintained 4x4 safari vehicles with pop-up roofs, driven by experienced guides.