Effective Date: February 2025
Ahmos Tours, Travel & Air Cargo Ltd ("Ahmos Tours," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information when you interact with us:
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Contact Information: Name, email address, phone number, and postal address.
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Travel Information: Passport details, travel preferences, itinerary details, and special requests.
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Payment Information: Billing address and payment method details necessary to process transactions.
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Communication Data: Records of correspondence, enquiries, and feedback you send to us.
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Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To process and manage your travel bookings, reservations, and cargo shipments.
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To communicate with you regarding your bookings, enquiries, and account updates.
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To provide customer support and respond to your requests in a timely manner.
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To send you promotional offers, newsletters, and marketing communications (with your consent).
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To comply with legal and regulatory obligations.
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To improve our services, website functionality, and overall customer experience.
3. Data Sharing
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:
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Service Providers: Airlines, hotels, transport operators, and other third-party suppliers necessary to fulfil your bookings and travel arrangements.
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Government Authorities: Immigration, embassy, and consular offices for visa processing and travel documentation purposes.
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Payment Processors: Secure, PCI-compliant payment processors to handle your financial transactions.
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Legal Authorities: When required by law, regulation, legal process, or enforceable governmental request.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal data:
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Access: You may request a copy of the personal information we hold about you.
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Correction: You may request that we correct any inaccurate or incomplete personal data.
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Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
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Opt-Out of Marketing: You may unsubscribe from our marketing communications at any time by contacting us or using the unsubscribe link in our emails.
6. Cookie Policy
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. Cookies are small data files stored on your device that help us improve our services.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: